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| AM SPA Terms and Conditions 1. Gift Voucher Vouchers MUST be presented to the Spa reception, on arrival before you commence your Pamper day. 2. The Pamper-day The description of the Pamper-day is correct at the time of promotion on our website. AM Spa Urban reserve the right to make alterations without notice. Should the Pamper-day be cancelled by the Spa you will be notified ASAP. AM Spa Urban, regretfully advise refunds are not possible in the unlikely event of a cancellation and an alternative date will be offered. 3. Packages and Additional treatment The Gift Voucher MUST be redeemed for the package that is printed on the front side of the voucher. Additional treatments can be scheduled on redemption. In the event that the full value of a monetary gift voucher is not redeemed at the time of booking, then the balance will remain in credit with AM Spa Urban. 4. Cancellations In the unlikely event that you require to cancel your appointment Am Spa Urban will charge a re-booking fee of £15.00 per person. 5. Prices and Packages Are correct at the time they are entered on to our website. Prices and packages may vary or be discontinued without prior notice at either AM Spa or the Spas discretion. AM Spa Urban strive to keep the website content current. 6. Late cancellations / non arrivals The terms of the Spa will apply. It is advisable that you ask for these terms on booking, in the unfortunate event you have to cancel. 7. Loss of voucher In the event of a lost Gift Voucher – Am Spa Urban will issue another voucher pack with a covering letter confirming what has been bought. We cannot however issue a replacement voucher. AM Spa Urban will then personally handle your reservation through to booking. 8. Complaints The Pamper-day is fulfilled by the Spa and not AM Spa Urban. Every effort has been made by us to monitor the service and facilities of the Spa that administer our Pamper-days. If you have a complaint on, or during the day, please bring it to the attention of the Spa Manager so they can address the issue immediately. 9. Payments There is a nominal £1 transaction for all credit and debit card payments 10. Group Bookings and Payment options When booking a Group for any of our Pamper Days, payment options are as follows : -The full amount payable on booking 11. Late Bookings Payment is required in full for all packages agreed with an advisor. 12. Amendments to booking Amendments to any reservation will incur a £15 administration charge. 13. Vouchers All purchased vouchers are valid for 6 months only from the date of purchase.
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